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Home > Careers > Post-Sales Support Engineer – London

Post-Sales Support Engineer – London

Job Type: Full-Time
Sector: Support
London

This is an excellent opportunity for an IT support professional, looking for experience in a sector-leading business, to gain exposure to some of the industry’s largest organizations.

With 30 years of tech expertise under our belt, you’ll have the chance to advance your skill set and experience within a knowledgeable team and develop your career as we continue to grow.

So, if you have the skills and experience we’re looking for and are eager to develop professionally as a valued member of our team, then we want to hear from you!

The Role

As a Post-Sales Support Engineer, you will be responsible for offering technical support to our customers, partners and Sales Team, with a specific focus on EMEA.

As a trusted advisor to our customers, you will provide key assistance and complex troubleshooting for all technical support and helpdesk queries, ensuring a speedy and efficient resolution.

As part of the Global Post-Sales Support Team, you will help provide solutions to business challenges whilst using your technical expertise and knowledge of the market to contribute to service revenue generation.

Additionally, you will:

  • Support pre-sales and deployment teams at installation sites
  • Manage Trouble Tickets throughout their lifecycle on internal systems
  • Conduct root cause analysis of incidents to identify the cause of the failing
  • Update troubleshooting information with new fault-finding techniques and workarounds
  • Identify hardware components that need to be returned via the RMA process

About You

To be considered as a Post-Sales Support Engineer, you will need:

  • Experience of providing remote support for users and systems, including resolution of technical issues via the phone, email and online ticketing systems
  • A good understanding of IP Networking (TCP/IP and UDP/IP)
  • Knowledge of computer hardware and OS (Windows/Linux/macOS), application installations and technical support technologies
  • A proactive and inquisitive approach to fault-finding and troubleshooting
  • The ability to build and maintain relationships with internal and external stakeholders
  • Excellent communication and team working skills
  • A willingness to travel

VMware experience would be beneficial to your application, as would knowledge of GPU Hardware (NVIDIA, AMD).

An understanding of PCoIP, Citrix, and other remoting protocols would also be advantageous.

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