Technical Support Analyst

Job Type: Full-Time
New York

The Company

Working with many of the biggest names in the IT industry, such as Dell EMC, Intel, NVIDIA and Teradici, Amulet Hotkey is a proven innovator in the design, manufacture and system integration of high availability solutions for remote physical and virtual workstations.

Founded in 1990, we provide a full service, complete with world-class support, for robust, secure and uncompromised business and mission critical applications.

As a Technical Support Analyst, you will:

Provide key assistance to customers for all technical support and helpdesk queries
Undertake tier 1 and tier 2 support activities for a variety of products
Support teams at installation sites
Complete diagnostics and aim to resolve most queries at the first point of contact
Troubleshoot complex customer issues
Provide resolutions within the agreed timeframes
Track and report on issue resolution
Install and configure hardware operating systems and applications

To be considered as a Technical Support Analyst, you will need:

Substantial knowledge of IT, with previous technical support experience in the installation, operation, maintenance and problem-diagnosis of PC workstations and enterprise class network equipment
The ability to build and maintain relationships with internal and external stakeholders at all levels within a customer organization or alliance partner
A good balance between technology and communication skills
An understanding of VMware and, ideally Linux and Citrix
Experience of setting up proof of concepts (POCs) on customer sites

Other organizations may call this role Support Analyst, Technical Support Engineer, IT Support Analyst, IT Systems Analyst, Analyst, Support Analyst, IT Analyst, or Helpdesk Analyst.

The Benefits

$Competitive salary plus benefits
The chance to work with an array of next-gen tech
A strong, secure and high caliber customer base
Join our highly certified company with a global reach and footprint

Technical Support Analyst

The Company

As a Technical Support Analyst, you will:

To be considered as a Technical Support Analyst, you will need:

The Benefits

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