Support

Latest Support Notice:

Due to security vulnerabilities in older firmware versions, Teradici is immediately retiring firmware 4.x and 5.5.x for PCoIP Zero Clients and 4.9.x Remote Workstation Cards. These firmware versions are no longer supported by Teradici and have been replaced with firmware 17.05.3.

Due to the same vulnerabilities in older firmware versions, Teradici has retired firmware 4.x and 5.5x for PCoIP Zero Clients and 4.9.x Remote Workstation Cards. These firmware versions are no longer supported by Teradici and have been replaced with firmware 20.04.4.

We highly recommend all PCoIP Zero Client and Remote Workstation Card users to upgrade their firmware as soon as possible. See KBA 150 – Upgrade Advisory for Teradici Firmware which covers this issue.

For further details on the vulnerabilities please refer to Teradici’s Zero Client Firmware 17.05.3 Release Notes and Zero Client Firmware Release Notes.

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For any product issues, please raise a support ticket with us. Support tickets let you track any issue you have with a product, and follow it through to a resolution.

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Americas Support
+1 (833) 668-2834
Monday through Friday, 8:30AM to 6:00PM EST/EDT

Europe Support
+44 (0) 20-7960-2400
Monday through Friday, 8:30AM to 6:00PM WET/WEST

Asia Pacific Support
+61-409-930-884
Monday through Friday, 8:30AM to 6:00PM AEST

Support Ticket Details

When you contact our support teams by phone or by email, please provide the following details from the label on the unit:

  • Product type
  • Serial number
  • Version information

Also provide a brief description of the setup you are using:

  • Solution configuration
  • Any connected peripherals
  • Any troubleshooting steps you have taken

Email any system logs or screen shots available to the relevant contact address.

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