Latest Support Notice:
For purchases made after July 1, 2021, Advanced Replacement will no longer be included under our standard warranty. Upon request, customers will have the option to add-on ProCare support services and receive priority access to Amulet Hotkey troubleshooting assistance. Please review these documents for additional information on our updated warranty policy.
Due to security vulnerabilities in older firmware versions, Teradici is immediately retiring firmware 4.x and 5.5.x for PCoIP Zero Clients and 4.9.x Remote Workstation Cards. These firmware versions are no longer supported by Teradici and have been replaced with firmware 17.05.3.
Due to the same vulnerabilities in older firmware versions, Teradici has retired firmware 4.x and 5.5x for PCoIP Zero Clients and 4.9.x Remote Workstation Cards. These firmware versions are no longer supported by Teradici and have been replaced with firmware 20.04.4.
We highly recommend all PCoIP Zero Client and Remote Workstation Card users upgrade their firmware as soon as possible. See KBA 150 – Upgrade Advisory for Teradici Firmware which covers this issue.
Raise a Support Ticket
For any product issues, please raise a support ticket with us. Support tickets let you track any issue you have with a product, and follow it through to a resolution.
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+44 (0) 20-7960-2400
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Support Ticket Details
When you contact our support teams by phone or by email, please provide the following details from the label on the unit:
- Product type
- Serial number
- Version information
Also provide a brief description of the setup you are using:
- Solution configuration
- Any connected peripherals
- Any troubleshooting steps you have taken
Email any system logs or screen shots available to the relevant contact address.
Software and firmware downloads
Click the Resources button to access the latest product software.
Click the Resources button to access all product documentation, including:
Manuals, Quick Start Guides and Knowledge Base Articles (KBAs).
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