Support


Latest Support Notice:

Due to security vulnerabilities in older firmware versions, Teradici is immediately retiring firmware 5.5.x for PCoIP Zero Clients and 4.9.x Remote Workstation Cards. Beginning today, these firmware versions will no longer be supported by Teradici and have been replaced with firmware 17.05. We highly recommend you upgrade PCoIP Zero Client and Remote Workstation Card firmware to patch this security vulnerability as soon as possible. See KBA 150 – Upgrade Advisory for Teradici Firmware which covers this issue.


Resources

Software and firmware downloads

Click the Resources button to access the latest product software.

Documentation

Click the Resources button to access all product documentation, including:

Manuals, Quick Start Guides and KnowledgeBase Articles (KBAs).

Resources


Contact Sales

Click the Sales button to access our sales contact details.

Sales

Documentation Support

Send us your documentation feedback

If you find an error in our documentation, or have suggestions for improvements, you can submit your feedback with the Documentation feedback button.

Documentation feedback

Technical Support

Raise a support ticket

For any product issues, please raise a support ticket with us. Support tickets let you track any issue you have with a product, and follow it through to a resolution.

To raise a support ticket, use the details below.

Email support

North America Support
Toll Free: +1-833-668-2834

European Support
+44-(0)-20-7960-2400

Asia Pacific Support
+61-409-930-884

Latin America Support
Email support only

Technical Support hours of operation

North America Support
Monday through Friday, 8:30AM to 6:00PM EST/EDT

European Support
Monday through Friday, 8:30AM to 6:00PM WET/WEST

Support Ticket Details

When you contact our support teams by phone or by email, please provide the following details from the label on the unit:

  • Product type
  • Serial number
  • Version information

Also provide a brief description of the setup you are using:

  • Solution configuration
  • Any connected peripherals
  • Any troubleshooting steps you have taken.

Email any system logs or screen shots available to the relevant contact address.