Maximize your business outputs with ProCare support services.
Amulet Hotkey ProCare support includes an available global 24/7 service desk, with extensive solution expertise and third-party vendor collaboration to help resolve your technology questions and issues. Choose from a variety of ProCare options to find the best fit for your business needs. All ProCare packages include an advanced replacement warranty and access to third-party firmware and software.
Regional 08:30-18:00 phone support
Global 24/5 email support
Return to base
Firmware and software updates from AHK technology partners (incl. Teradici)
One-year Teradici All Access subscription
Onsite or remote professional installation of firmware and software available for purchase
24/7 access to support resources
Solution health checks available for purchase
Everything in Warranty
Global 24/5 customer support portal
Advanced remote troubleshooting within four hours
Onsite technical support available for purchase
Advanced replacement warranty
Three-year Teradici All Access subscription
Firmware and software installation guidance and support
Everything in Plus
24/7 service desk
Advanced remote troubleshooting with customized response
We believe that partnerships play a key role in our products and solutions’ development, delivery and ongoing success. That is why we work hard to deliver an ecosystem of partners, resellers, and cloud service providers – working together to meet the needs of our customers around the globe.